1. Q: Why Sanlive Pharmacy?
A: Sanlive Pharmacy is dedicated to providing convenient access to a wide range of healthcare products and medications. We strive to make healthcare accessible and affordable for everyone.

2. Q: Is Sanlive Pharmacy a licensed pharmacy?
A: Yes, we operate in compliance with all applicable regulations and is licensed to dispense medications. We work with licensed pharmacies and healthcare professionals to ensure the highest standards of quality and safety.

3. Q: How can I place an order on the website?
A: To place an order, simply browse our website, add the products to your cart, and proceed to checkout. Follow the instructions to provide your shipping details and select a convenient payment method. Once your order is confirmed, you will receive an email notification.

4. Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, net banking, and other secure payment options. Your payment information is securely processed to ensure the confidentiality of your data.

5. Q: Can I modify or cancel my order after placing it?
A: Unfortunately, once an order is confirmed, it cannot be modified or canceled. Please review your order carefully before completing the purchase. If you have any concerns, our customer support team is here to assist you.

6. Q: How can I track the status of my order?
A: You can track the status of your order by signing into your  account with your email and password. Once your order is shipped, you will receive a tracking number via email. Use this number to track the delivery status through our designated shipping carriers.

7. Q: Are generic medications available on Sanlive Pharmacy?
A: Yes, We offer a range of generic medications that are equivalent in quality and efficacy to their brand-name counterparts. We prioritize affordability without compromising on safety or effectiveness.

8. Q: What is your return policy?
A: We have a customer-friendly return policy. If you receive damaged or incorrect items, please contact our customer support immediately. We will guide you through the return process, and a refund or replacement will be arranged.

9. Q: How is my personal and medical information protected on your site?
A: We employ advanced security measures to protect your personal and medical information. Our website uses encryption protocols to ensure the confidentiality and integrity of your data. We do not share your information with third parties without your consent.

10. Q: Can I get assistance with medication-related questions?
A: Yes, our customer support team is available to assist you with general information about medications. You can also discuss with our Licensed Pharmacist.

11. Q: What can I do if I cannot find a product I need on your website?
Though we constantly update all our products on our website. If you cannot find the product you are looking for, please feel free to reach us via all our platforms to enquire about the particular product or brand or range. We will prioritize it, just for your convenience.

12. Q: Do you offer free delivery?
No. The cost of delivery is included in your order invoice with the cost depending largely on your location. We assure customers of the best delivery rate.